Return Policy
Return Policy
We want you to be satisfied with your purchase. If you are not completely happy with your item, we are pleased to offer a return service.
Return Conditions
- Return Period: You may request a return within 30 days of receiving your item.
- Item Condition: The item must be unused, in its original packaging, and with all tags intact.
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Non-Returnable Items: The following items are not eligible for return:
- Custom-made products
- Sale or promotional items
Return Process
- Contact Customer Service: Please reach out to our customer service at [Info@cerotipolar.com] with your order number and the reason for the return.
- Return Approval: Once your return request is approved, we will send you return instructions and the return address.
- Return Shipping: Unless the item has a quality issue, return shipping costs are the responsibility of the customer.
Refund Policy
- Refund Method: Refunds will be issued to your original payment method. We will process the refund within 7 business days after receiving and inspecting the returned item.
- Partial Refunds: If the item shows signs of use or does not meet the return conditions, we may offer a partial refund.
- Refund Delays: If you do not receive your refund within the specified time, first check your bank account, then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact our customer service team.
Exchange Policy
- If you need an exchange, please follow the return process above and place a new order for the desired item.
Questions and Complaints
If you have any questions or complaints about our return policy, please feel free to contact our customer service team at [Info@cerotipolar.com].